Silverstone Fleet Management

Initial Disclosure Document

The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.

About Silverstone Fleet Management 

Silverstone Fleet Management is a trading name of Silverstone Corporation Limited we are authorised and regulated by the Financial Conduct Authority. (FCA) We provide broker services to customers and work with our finance partners in order to find a suitable vehicle lease agreement for our customers.

What services do we provide?

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.

Whose products do we use?

As an Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.

Do we charge for our services?

We charge a fee for our Business contract hire and personal contract hire of £358.95 including VAT respectively. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.

Who regulates us?

Silverstone Fleet Management is a trading name of Silverstone Corporation Limited. Silverstone Corporation is a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 674485.

You can verify this on the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website: https://register.fca.org.uk/ or by contacting them on 0300 500 8082.

Please note that Silverstone Fleet Management is a trading name of Silverstone Corporation Limited. Silverstone Corporation is a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 674485

Other services we offer may not be regulated by the Financial Conduct Authority, however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.

If you have a complaint

If you are unsatisfied with the service we provided for any reason then please visit our dedicated complaints procedure page. 

Firms directly authorised by FCA and the Claims Regulator have a documented complaints procedure and a copy of ours will be made available to you upon request, or if you make a complaint against us. Should you have a complaint, please put it in writing to: Silverstone Fleet Management Office 5, The Old Hay Barn, Preston Lodge Court, Preston Deanery, Northampton, NN7 2DS, Telephone 01604 978480, or email scott.norville@silverstonefleetmanagement.com

In the unlikely event that a complaint remained unresolved after 8 weeks from the date it was made, you may be able to refer it to the Financial Ombudsman Service (FOS), dependent upon the nature of your complaint. The FOS provides a mechanism for resolving disputes which is a simple, informal and accessible alternative to the courts. Their address is: The Financial Ombudsman Service (FOS), Exchange Tower. LONDON E14 9SR. Email: complaint.info@financial-ombudsman.org.uk. Tel: 0800 023 4567 (free), or 0300 123 9123 (costs no more than calls to 01 and 02 numbers).

The financial services compensation scheme (FSCS)

As with all firms directly authorised by FCA, Silverstone Corporation Limited is covered by the FSCS. This is the body established to operate and administer the compensation scheme, set up by major insurance companies, to compensate consumers when authorised firms are unable, or likely to be able, to satisfy claims against them. Insurance advising and arranging is covered for 100% of the first £2000 and 90% of the remainder of the claim without any upper limit.